Troubleshooting

Messages from the Global Partner (GP), will always receive a response message from the Global Ministry Center (GMC).

If responses are not received, a message may not have made it to its intended recipient.

When the GP suspects a problem with delivery of messages, the GP can do one of the following:

  • Email Tom Phillips and Yvette Boska and they will open a Service Now ticket to Enterprise SOA team;
  • Send an email to the IT Service Desk and ask them to open a ticket to the Enterprise SOA team.

Please include the applicable the following information for each issue. The more information the better:

  • Date and time message was sent
  • Message Type
  • Request Id
  • Token
  • Entire Error Message
  • Data that has an issue (i.e. Email Address or Child Key)
  • Service that was called

With this information, the GMC will research the issue.

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