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Troubleshooting
Messages from the Global Partner (GP), will always receive a response message from the Global Ministry Center (GMC).
If responses are not received, a message may not have made it to its intended recipient.
When the GP suspects a problem with delivery of messages, the GP can do one of the following:
- Email Tom Phillips and Yvette Boska and they will open a Service Now ticket to Enterprise SOA team;
- Send an email to the IT Service Desk and ask them to open a ticket to the Enterprise SOA team.
Please include the applicable the following information for each issue. The more information the better:
- Date and time message was sent
- Message Type
- Request Id
- Token
- Entire Error Message
- Data that has an issue (i.e. Email Address or Child Key)
- Service that was called
With this information, the GMC will research the issue.
Docs Navigation
- Compassion API Library
- Standards Documents
- Legacy APIs (Deprecating)
- Web Services Handshake (Legacy) - Notification and Command Messages
- Public API
- Private IPG APIs
- Private REST Services
- REST Get CDSP Implementor V1
- REST Get Child Case Study V1
- REST Get Child Exit Details V1
- REST Get Child Image V1
- REST Get Child Information V1
- REST Get Community V1
- REST Get Country V1
- REST Get CSP Implementor V1
- REST Get Local Church Partner V1
- REST Get Program Implementor V1
- REST Get Project Age Groups V1
- REST Get Child Image V1 - 2015/03
- Private Messaging APIs
- Quick Start Guide
- OffRamp Prerequisites and Setup
- IP OnRamp Service Configuration
- Available Message Types
- Message and Service Relationships
- Troubleshooting
- General Error Messages from Compass Party Host
- EsdMessageErrorMOE Sample
- Sample REST End-To-End Test Plan
- SOAP Wrapper Sample for Messages to GMC
- Allocate Child Message
- Cancel Commitment Message
- Commitment Canceled Message
- Commitment Created Message
- Constituent Created Message
- Constituent Updated Message
- Constituent Upserted Message
- Create Commitment Message
- Create Constituent Message
- Create Email Message
- Create Gift Message
- Deallocate Child Message
- Depart Child Message
- Email Created Message
- Email Updated Message
- Gift Created Message
- Update Child Message
- Update Constituent Message
- Update Email Message
- Upsert Constituent Message
- Update Project Message
- Private SOAP Services
- SOAP Get Child Exit Detail 201211
- SOAP Get Child Exit Detail 201310
- SOAP Get CDSP Implementor 201309
- SOAP Get Child Image 201211
- SOAP Get Child Case Study 201310
- SOAP Get Child Case Study 201412
- SOAP Get Child Information 201211
- SOAP Get Child Information 201310
- SOAP Get Community 201309
- SOAP Get Country Information 201104
- SOAP Get Local Church Partner 201309
- SOAP Get Program Implementor 201303
- SOAP Get Program Implementor 201309
- SOAP Get Project Age Group 201309
- Service Overview
- SOAP Get CSP Implementor 201309
- SOAP Get Child Image 201503
- Private USA APIs
- Private USA Web APIs
- private cornerstone connect messaging
- private cornerstone test
- public api
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